No results found. You can ask us instead.
No results found. You can ask us instead.
Submit a Ticket Sign in
No results found. You can ask us instead.
Start a conversation
  1. State of Oregon ePermitting

Articles

  1. Conditions

    1. Conditions of Approval
    2. Adding Conditions of Approval to a Record
    3. Differences Between Conditions of Approval and Standard Conditions
      4. See all 6 articles »

  2. Communications/Email

  3. ePermitting Blog

    1. ePermitting Blog

  4. Upgrade Information

    1. Upgrade Main Web Page
    2. Accela Version Upgrade (22.2.5.4) Highlights (Back Office)
    3. Known Issues and Workarounds
      4. See all 7 articles »

  5. Reports

    1. Chrome reportShow.do issue
    2. Building Official E-Signature
    3. Report Request Form
      4. See all 22 articles »

  6. Documents (Permission and Document Tab Info.)

    1. How to Attach Documents to a Record in the Back Office

  7. Licensing

    1. License Lookups
    2. Licensed Professionals and Contacts

  8. Users

    1. How to set Preference Management to view data across Modules
    2. Manually Resetting Password
    3. Adding / Removing User Accounts
      4. See all 5 articles »

  9. Inspections

    1. Resulting Inspections so your Trips Count
    2. Capping the Number of Scheduled Inspections – Managing Load
    3. Rescheduling Inspections – What Does it Really Do (or Not)?
      4. See all 8 articles »

  10. Ad Hoc

    1. Accela Ad Hoc Report Training Documentation
    2. Ad Hoc Data Dictionary
    3. Ad Hoc User Guide
      4. See all 6 articles »

  11. Computer and Browser Configurations

    1. Allowlisting is a must to receive ePermitting helpdesk emails from Kayako
    2. Edge Browser Setting to Download Reports
    3. Enabling Pop-Ups
      4. See all 5 articles »

  12. Inspector App/ ORinspect App

    1. Oregon Inspector App Webpage
    2. ORinspect (Inspections) App
    3. iOS Inspector App Will Not Email Results

  13. Permits/Records

    1. Cloning Records
    2. Copying Records - Unrelated
    3. Defining and Permitting Townhouses and Multifamily Structures
      4. See all 18 articles »

  14. Code/Interpretation

  15. Fees/Payments

    1. ePermitting Fee Update Instructions
    2. Finance Management Change Request
    3. Administrative and Community Development Fees in ePermitting
      4. See all 29 articles »

  16. Misc.

    1. Tips and Tricks
    2. Find Expiration Date History in Record Details Log
    3. How to Generate a Deep Link
      4. See all 8 articles »

  17. Workflow

    1. Displaying Task Activation Screen – Work Around
    2. 2019 Planning Tracking New Workflow Statuses
    3. Planning Investigation (Code Enforcement) Workflow Diagram
      4. See all 14 articles »

  18. ACA How-to documentation

    1. How to print your approved plans
    2. ACA Resources Web Page
    3. How to Upload Documents on ACA

  19. Batch Jobs

    1. How to Run the Expiration Letter Script
    2. Expire a Set of Records Manually
    3. Expiration Submittals
      4. See all 5 articles »

  20. Planning Module

    1. Tree Permit Option in the Planning Module
    2. How to Assign Entire Records
    3. Planning Submittal Documents
      4. See all 4 articles »

  21. Troubleshooting Help

    1. How to Clear Your Browser Cache
    2. How To Check Your System Info in Accela - What Server Are You On
    3. Permit Issued Date Needs Correction on Converted Record

  22. Public Works Module

    1. How to Manage Bancrofting Fees
    2. Public Works Submittals

  23. Reference Data: APO/Contractors

    1. Temporary Parcels
    2. People Reference
    3. APO Service Locks
      4. See all 7 articles »

  24. Filters

    1. How to set a primary filter on My Tasks page
    2. Filters
    3. Activities - Difference Between Start Date and Due Date
      4. See all 4 articles »

  25. Onsite Module

    1. How to Process an Onsite Refund while retaining DEQ Surcharge
    2. Onsite Renewals - Online Renewals
    3. Onsite Renewals - Managing Master Records (ATT Systems & Holding Tanks)
      4. See all 8 articles »

  26. Code Compliance Module

    1. Code Compliance Module Enhancements

  27. Bluebeam

    1. Bluebeam Licensing