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  1. Dept of Consumer And Business Services

Articles

  1. Conditions

    1. Conditions of Approval
    2. Adding Conditions of Approval to a Record
    3. Differences Between Conditions of Approval and Standard Conditions
      4. See all 6 articles »

  2. Communications/Email

  3. ePermitting Blog

    1. ePermitting Blog

  4. Data/Document Conversions

    1. Document Conversion File Specs

  5. Upgrade Information

    1. Upgrade Main Web Page
    2. Accela Version Upgrade (22.2.5.4) Highlights (Back Office)
    3. Known Issues and Workarounds
      4. See all 7 articles »

  6. Reports

    1. Report Index - Menu Location, Brief Description
    2. Report Request Form
    3. PSU Survey Related Reports
      4. See all 20 articles »

  7. Documents (Permission and Document Tab Info.)

    1. How to Attach Documents to a Record in the Back Office

  8. Licensing

    1. License Lookups
    2. Licensed Professionals and Contacts

  9. Users

    1. How to set Preference Management to view data across Modules
    2. Adding / Removing User Accounts
    3. 9.1.3 Creating Accounts - Commuication Manager Requirements
      4. See all 4 articles »

  10. Inspections

    1. Ways to Schedule Inspections in ePermitting
    2. SelecTXT
    3. Resulting Inspections so your Trips Count
      4. See all 7 articles »

  11. Batch Jobs

    1. How to Run the Expiration Letter Script
    2. Expire a Set of Records Manually
    3. Expiration Submittals
      4. See all 5 articles »

  12. ACA How-to documentation

    1. How to print your approved plans
    2. ACA Resources Web Page
    3. How to Upload Documents on ACA
      4. See all 4 articles »

  13. Workflow

    1. Public Works Workflow Diagram
    2. OSM Workflow Enhancements 9/2019
    3. How to Create a Revision Record
      4. See all 14 articles »

  14. Misc.

    1. Tips and Tricks
    2. Find Expiration Date History in Record Details Log
    3. How to Generate a Deep Link
      4. See all 10 articles »

  15. Fees/Payments

    1. Technology Fee Summary
    2. Enable auto-issuance when fees paid online
    3. Pros and Cons of Point of Sale
      4. See all 27 articles »

  16. Code/Interpretation

  17. Permits/Records

    1. Cloning Records
    2. Copying Records - Unrelated
    3. Defining and Permitting Townhouses and Multifamily Structures
      4. See all 16 articles »

  18. Inspector App/ ORinspect App

    1. Set Up Accela Inspector App in Offline Mode
    2. Oregon Inspector App Webpage
    3. New Features in the iOS Oregon Inspector App - Available Early 2020!
      4. See all 8 articles »

  19. Computer and Browser Configurations

    1. Whitelisting is a must to receive ePermitting helpdesk emails from Kayako
    2. Edge Browser Setting to Download Reports
    3. Enabling Pop-Ups
      4. See all 6 articles »

  20. Ad Hoc

    1. Accela Ad Hoc Report Training Documentation
    2. Ad Hoc Data Dictionary
    3. Ad Hoc User Guide
      4. See all 7 articles »

  21. Planning Module

    1. Tree Permit Option in the Planning Module
    2. How to Assign Entire Records
    3. Planning Submittal Documents
      4. See all 4 articles »

  22. Troubleshooting Help

    1. How to Clear Your Browser Cache - Most Common Internet Browsers
    2. How To Check Your System Info in Accela - What Server Are You On
    3. Permit Issued Date Needs Correction on Converted Record

  23. Public Works Module

    1. How to Manage Bancrofting Fees
    2. Public Works Submittals

  24. Reference Data: APO/Contractors

    1. People Reference
    2. APO Service Locks
    3. Adding an Address
      4. See all 6 articles »

  25. Filters

    1. Filters
    2. Activities - Difference Between Start Date and Due Date
    3. Creating New Filters

  26. Onsite Module

    1. Onsite Renewals - Online Renewals
    2. Onsite Renewals - Managing Master Records (ATT Systems & Holding Tanks)
    3. Onsite Renewals - Holding Tank and ATT Letters
      4. See all 7 articles »