When a building record is in a status of ‘Ready to Issue’ and the ACA customer pays all fees, the record will auto-issue and the customer will receive an email of the permit.
Minimum requirements for this enhancement include that all invoiced fees are paid in full on the record (this means that no fees can remain in a status of ‘New’) and there is an owner indicated on the record.
This is an optional feature and by default is ‘off’ for all agencies, unless requested.
To request this feature be turned ‘on’, first complete the required submittal in this article and attach this submittal to a helpdesk ticket with a subject of Enable auto-issuance when fees paid online.
Krista Allman
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