If your agency uses Converge:
Run the "Credit Card Detail" report from Financial Reports v3. Check this report against the Converge daily batch to ensure that no payments were processed twice or that a payment did not process at all. By comparing these, you should be able to identify the discrepancy.
Once identified, take the action necessary to correct the issue. If you still do not see a discrepancy but you do not balance for credit cards, consider having another person take a look at the list. Sometimes a fresh pair of eyes can be helpful.
If your agency does not use Converge:
Run the "Credit Card Detail" report from Financial Reports v3. Compare this report to your signed credit card slips and to your credit card vendor’s daily batch list. Confirm the payment amounts for each line item in order to locate which item to correct.
Usually in this situation, the payment amount was keyed incorrectly in the credit card amount field. If the wrong amount was entered into ePermitting and it is the same day that the payment was entered, you will need to void the payment and re-post the correct amount.