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Fees/Payments

  • ePermitting Fee Update Instructions

    This document walks agencies through how to process fee updates and what is required.  It also includes some tips on understanding some of the more complex fee formulas included in the fee update proc...

  • Administrative and Community Development Fees in ePermitting

    This document provides information on use of Admin and Com Dev fees in ePermitting....

  • Technology Fee Summary

    The Tech Fee is an optional solution we provide to agencies that are evaluating how to fund various internal costs of doing business electronically, including things like paying credit card transactio...

  • Enable auto-issuance when fees paid online

    When a building record is in a status of ‘Ready to Issue’ and the ACA customer pays all fees, the record will auto-issue and the customer will receive an email of the permit. Minimum requirements for ...

  • Pros and Cons of Point of Sale

    Please see the attached document if you are considering using the Point of Sale page - included is a list of Pros and Cons for using POS and an option for having more financial functionality when usin...

  • Refund Direct to Converge

    Converge/Elavon is the payment processor for the Accela Customer Access (ACA) website in ePermitting. All online credit card transactions go through this processor. Participating agencies can also ele...

  • Processing Plan Review Payments at Intake

    This training document will walk the user through the collection of payment at Intake (versus at Issuance) and how to further process the application from there. Step-by-step instruction and screensho...

  • Assessing SDC and CET Fees on Building Records

    SDC (System Development Charges) are often very high-dollar fees that are often assessed and due at new construction. Because these fees are often so high-dollar, your agency may want to consider whet...

  • Highlighted Version of Division 50

    Please see the attached document for the highlighted version of Division 50....

  • Agency Fee Report

    To pull a report of current fee schedules: In the Launchpad, select Building Reports Select Special Use Reports Open the Active Agency Fees report Select Open The report will export to an Excel spread...