Knowledgebase : Misc.
Setting your preferred module directly determines what you see (or don't see) in various pages where a Module dropdown is not available - MY TASKS and INSPECTIONS in particular. These two pages do not have the Module dropdown available to them as the RECO...
* From the launch pad, select ‘Parcels’ from the reference list.  * On the search screen, search for the parcel that will have documents added.  * Select the parcel from the list of parcels resulting from the search.  * From the parcel Detail, sel...
See the attached document for instructions to create a Pivot Table in Excel.
Please see the attached document on creating custom stamps for Adobe Acrobat Pro.
The Expiration Date value is updated throughout the life cycle of a permit. You can easily find the history of the Expiration Date by using the Record Details log.
If a customer calls and is unable to see the full screen while on Google Chrome, after checking to make sure that they are not zoomed in, have them type WELCOME.ASPX at the end of the URL https://aca.oregon.accela.com/oregon/. This will remove the banner ...
Manufactured Home parks often have a high number of Owners and Site Numbers associated to an address/parcel. This can yield a high number of results when you Search for the address on the SPEAR form (see screen shot entitled Group By Parcel). The defaul...
See the attached document for screenshots.   ONLINE TRAINING You might be interested in some online end-user training for AMO and the Inspector App. The training was developed using older versions of AMO and the Inspector App, so some steps may look sli...
Please see the attached document for steps to generate a deep link for an email. 
Please see the attached document for instructions to open .adoc files in the Accela document reviewer.
If a Kayako user is not getting emails from Kayako, their IT staff can add the following IP address to their email server to resolve the issue: 52.200.166.33
Permissions can be granted to view, add, delete, or download documents to and from a permit in ACA. These permissions can be granted to the following groups: * All ACA users (does not require sign-in) * Registered ACA users * Applicants * Contact...
The attached document provides step-by-step directions to perform the following functions in the New UI: * Search for records * Perform a Global Search * Use Filters * Use the Launchpad Recent Record List * Reference Data Lookup from the Launch...
Records can be grouped into sets. Sets of records can be helpful when you want to take the same action with multiple records, such as applying a single payment to three different permits that an electrical contractor is trying to pull. If a customer bring...
Please see the attached documents for some tips and tricks that are based on common Helpdesk calls and tickets.