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Misc.

  • Tips and Tricks

    Please see the attached documents for some tips and tricks that are based on common Helpdesk calls and tickets....

  • Find Expiration Date History in Record Details Log

    The Expiration Date value is updated throughout the life cycle of a permit. You can easily find the history of the Expiration Date by using the Record Details log....

  • How to Generate a Deep Link

    Please see the attached document for steps to generate a deep link for an email. ...

  • Creating Custom Stamps for Adobe Acrobat Pro

    Please see the attached document on creating custom stamps for Adobe Acrobat Pro....

  • Searching for Records - Accela New UI

    The attached document provides step-by-step directions to perform the following functions in the New UI: Search for records Perform a Global Search Use Filters Use the Launchpad Recent Record List Ref...

  • Kayako SMTP Server Info

    If a Kayako user is not getting emails from Kayako, their IT staff can add the following IP address to their email server to resolve the issue: 52.200.166.33...

  • Adding Documents to a Parcel

    From the launch pad, select ‘Parcels’ from the reference list.  On the search screen, search for the parcel that will have documents added.  Select the parcel from the list of parcels resulting from t...

  • How to Set .adoc Files to Open in Accela Document Reviewer

    Please see the attached document for instructions to open .adoc files in the Accela document reviewer....

  • Sets

    Records can be grouped into sets. Sets of records can be helpful when you want to take the same action with multiple records, such as applying a single payment to three different permits that an elect...

  • High Number of Results Returned for Owners on Manufactured Dwelling Site

    Manufactured Home parks often have a high number of Owners and Site Numbers associated to an address/parcel. This can yield a high number of results when you Search for the address on the SPEAR form (...