Setting your preferred module directly determines what you see (or
don't see) in various pages where a Module dropdown is not available -
MY TASKS and INSPECTIONS in particular. These two pages do not have
the Module dropdown available to them as the RECO...
* From the launch pad, select ‘Parcels’ from the reference
list.
* On the search screen, search for the parcel that will have
documents added.
* Select the parcel from the list of parcels resulting from the
search.
* From the parcel Detail, sel...
If your agency has moved, or updated phone numbers, email addresses
and/or web addresses for any modules, please fill out the Agency
Contact Submittal for the module(s) you need updated.
These updates will be reflected in the header of all reports,
inclu...
See the attached document for instructions to create a Pivot Table in
Excel.
Please see the attached document on creating custom stamps for Adobe
Acrobat Pro.
The Expiration Date value is updated throughout the life cycle of a
permit. You can easily find the history of the Expiration Date by
using the Record Details log.
If a customer calls and is unable to see the full screen while on
Google Chrome, after checking to make sure that they are not zoomed
in, have them type WELCOME.ASPX at the end of the URL
https://aca.oregon.accela.com/oregon/. This will remove the banner ...
Manufactured Home parks often have a high number of Owners and Site
Numbers associated to an address/parcel. This can yield a high number
of results when you Search for the address on the SPEAR form (see
screen shot entitled Group By Parcel).
The defaul...
See the attached document for screenshots.
ONLINE TRAINING
You might be interested in some online end-user training for AMO and
the Inspector App. The training was developed using older versions of
AMO and the Inspector App, so some steps may look sli...
Please see the attached document for steps to generate a deep link for
an email.
Please see the attached document for instructions to open .adoc files
in the Accela document reviewer.
If a Kayako user is not getting emails from Kayako, their IT staff can
add the following IP address to their email server to resolve the
issue:
52.200.166.33
Permissions can be granted to view, add, delete, or download documents
to and from a permit in ACA. These permissions can be granted to the
following groups:
* All ACA users (does not require sign-in)
* Registered ACA users
* Applicants
* Contact...
The attached document provides step-by-step directions to perform the
following functions in the New UI:
* Search for records
* Perform a Global Search
* Use Filters
* Use the Launchpad Recent Record List
* Reference Data Lookup from the Launch...
Records can be grouped into sets. Sets of records can be helpful when
you want to take the same action with multiple records, such as
applying a single payment to three different permits that an
electrical contractor is trying to pull. If a customer bring...
Please see the attached documents for some tips and tricks that are
based on common Helpdesk calls and tickets.
