Knowledgebase : Users
Setting your preferred module directly determines what you see (or don't see) in various pages where a Module dropdown is not available - MY TASKS and INSPECTIONS in particular. These two pages do not have the Module dropdown available to them as the RECO...
There are a couple of changes when creating new users in 9.1.3 that ePermitting will need to complete prior to using the new profile: * New users for the back office will always be prompted to change their password regardless of the user profile settin...
As we continue efforts to maintain accurate user profiles for all jurisdictions, ePermitting has developed a step-by-step worksheet to make the process of adding and removing users more consistent and efficient for everyone. Helpful tips for completing t...
When adding a new user, you need to select a Department. If you do not have "*.accela.com" in your list of trusted sites, the Department will not work. To add "*.accela.com" to your list of trusted sites in Internet Explorer: * Go to "Internet options...
The purchase of a permit and the uploading/downloading of documents in ePermitting requires a Professional License or an Associated Public User account. If a customer applies through ACA, then the Registered User (user that they logged in as when they app...