Knowledgebase : Computer and Browser Configurations
We are now purchasing Acrobat Pro 2017 licenses for EDR since this is the most currently supported version and what SHI has available.  However, Accela is only compatible with XI and DC.  So even though we purchase licenses for 2017, agencies must insta...
Clearing your browser cache can resolve some issues like blank screens when logging into Accela. The attached document has step-by-step directions for clearing the browser cache in Internet Explorer, Chrome and Firefox. _See How to clear your browser cac...
Please see the attached document for reference information.
Please see the attached document for step-by-step instructions with screenshots to enable pop-ups in Microsoft Edge and Google Chrome.
If a customer calls and is unable to see the full screen while on Google Chrome, after checking to make sure that they are not zoomed in, have them type WELCOME.ASPX at the end of the URL https://aca.oregon.accela.com/oregon/. This will remove the banner ...
We have provided steps to clear the cache in the most common internet browsers: MICROSOFT INTERNET EXPLORER 11 * Select the GEAR ICON in the upper right corner of the browser window. This will open the "Internet Options" panel. * The "General" tab s...
See the attached document for steps to correct Adobe Reader errors in the back office's Document Preview.
See the attached document for screenshots.   ONLINE TRAINING You might be interested in some online end-user training for AMO and the Inspector App. The training was developed using older versions of AMO and the Inspector App, so some steps may look sli...
See the attached documents for steps to change the following in Internet Explorer 11 settings: * Allow pop-ups from Accela * Add Accela to Trusted Sites * Enable ActiveX controls for voiding payments
This document includes information about the minimum hardware requirements to use Accela, including processor, RAM, hard drive, and network.  This information comes directly from the Accela Release Notes.
If you receive an error message when trying to void payment transactions, use the steps in the attached document to configure your browser settings. Please note that this will help if you need to void payment _TRANSACTIONS_. If you are having difficulti...