We are now purchasing Acrobat Pro 2017 licenses for EDR since this is
the most currently supported version and what SHI has available.
However, Accela is only compatible with XI and DC.
So even though we purchase licenses for 2017, agencies must insta...
Clearing your browser cache can resolve some issues like blank screens
when logging into Accela. The attached document has step-by-step
directions for clearing the browser cache in Internet Explorer, Chrome
and Firefox.
_See How to clear your browser cac...
Please see the attached document for reference information.
Please see the attached document for step-by-step instructions with
screenshots to enable pop-ups in Microsoft Edge and Google Chrome.
If a customer calls and is unable to see the full screen while on
Google Chrome, after checking to make sure that they are not zoomed
in, have them type WELCOME.ASPX at the end of the URL
https://aca.oregon.accela.com/oregon/. This will remove the banner ...
We have provided steps to clear the cache in the most common internet
browsers:
MICROSOFT INTERNET EXPLORER 11
* Select the GEAR ICON in the upper right corner of the browser
window. This will open the "Internet Options" panel.
* The "General" tab s...
See the attached document for steps to correct Adobe Reader errors in
the back office's Document Preview.
See the attached document for screenshots.
ONLINE TRAINING
You might be interested in some online end-user training for AMO and
the Inspector App. The training was developed using older versions of
AMO and the Inspector App, so some steps may look sli...
See the attached documents for steps to change the following in
Internet Explorer 11 settings:
* Allow pop-ups from Accela
* Add Accela to Trusted Sites
* Enable ActiveX controls for voiding payments
This document includes information about the minimum hardware
requirements to use Accela, including processor, RAM, hard drive, and
network.
This information comes directly from the Accela Release Notes.
If you receive an error message when trying to void payment
transactions, use the steps in the attached document to configure your
browser settings.
Please note that this will help if you need to void payment
_TRANSACTIONS_. If you are having difficulti...
