Knowledgebase: Conditions
Condition Severity Restrictions
Posted by Jennifer Ross, Last modified by Tiffany Vu on June 08 2022 04:38 PM

Conditions are indicators that can be placed on records, licensed professionals, and reference data to ensure requirements are met before a record can proceed. There are four different conditions of increasing severity that can be applied. See the table below for an outline of the conditions and their effects.

 Severity  Record Results  Reference Data Results

Notice

 The notice condition indicates special instructions to the person completing the application. Accela Automation displays a banner across the top of the page when you open the application or any object associated with the application. Notices do not inhibit the application process in any way.

The notice condition lets you associate a message or notice with an object, such as an address, parcel, or professional. Accela Automation displays a pop-up window when you open the application or associated object. This is the lightest severity available for a condition and provides the most freedom with regards to changes to that item. This condition is most often used as a reminder. For example, a condition could be placed on a parcel that is located in a flood plain.

Hold

 

 A hold condition restricts the addition of an activity to a case. For example:

• You cannot schedule or update inspections.

• You cannot process fees or do cashiering functions.

• You cannot process workflow tasks.

You cannot edit an object that has a hold attached.

Required

 

The Required condition is unique to workflow tasks. It indicates that a certain activity or field must be completed before the user can proceed to the next activity in the application.  

Lock

 

A lock condition prevents users from performing certain operations on locked applications. For example:

• You cannot schedule or update inspections.

• You cannot add or edit reference objects.

• You cannot process fees or do cashiering functions.

• You cannot process workflow tasks.

• You cannot edit the application status, additional information, application specific information, or renewal information.

A locked object cannot be edited and cannot be associated with any other applications. You cannot edit objects that are associated with a locked object. In addition, a service lock placed on an address will restrict the type of permits that are available for it. This is the highest severity available for a condition.
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